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VIP & Executive Support
Executive support, priority incident ownership, and meeting-room technology assistance with minimal disruption.
Explore experienceDubai-based enterprise IT support engineer
H i , I ' m A n w a r
End User Support Engineer | Microsoft 365, Azure & ITSM
I help enterprises keep executives, teams, endpoints, and meeting rooms productive across Microsoft 365, Azure, networks, and ITIL-led service desks.
VIP support
Microsoft 365 & Intune
Azure identity
L1/L2 incidents
Dubai-based IT support engineer
Support
Endpoints
Identity
Networks
0+ yrs
enterprise IT support
0
certifications and courses
0
technical education credentials
0
working languages
Skills
Enterprise support toolkit.
IT operations & endpoint support
Microsoft 365
Active Directory
Microsoft Intune
Windows 10/11
Microsoft Teams
ITIL & ITSM
SCCM
VIP Support
Cloud, networking & security
Microsoft Azure
Azure AD
TCP/IP
DNS & DHCP
VPN & Firewalls
RBAC & MFA
Conditional Access
Synology NAS
Linux
Automation & development
Power Automate
Power Apps
SharePoint
.NET
C#
ASP.NET MVC
SQL Server
Experience
Support and engineering journey.
IT Support Engineer (L1/L2) - Black Stone / National Media Authority
01
VIP and executive-level support with white-glove service
02
Microsoft 365, Azure, VPN, networking, Intune, and meeting-room support
03
Identity and access administration through RBAC, MFA, and Conditional Access
IT Service Desk Analyst - Halian / Ministry of Education
01
Supported VIP users, senior management, and collaboration spaces
02
Managed Windows 10/11 devices, enrollment, policies, and compliance through Intune
03
Tracked incidents in Ivanti and resolved requests within agreed SLAs
Field Engineer, Network Configuration - IVST LLC
01
Designed and implemented a Synology NAS storage and backup solution
02
Established user permissions, access controls, remote access, and automated backups
03
Trained end users on secure file sharing and synchronization
IT Support Engineer - AOUN / UNHCR
01
Enrolled endpoints through Azure AD Join and Hybrid Azure AD Join
02
Supported hardware, software, Windows systems, networks, printers, and scanners
03
Handled deployments, client-site troubleshooting, and new employee training
Data Platform Volunteer - Reparametrize Studio
01
Built a representative post-crisis initiative website with .NET 6
02
Developed SharePoint lists and libraries for distributed project workflows
03
Created a prototype template for structured data gathering
Lecturer - Cultural Center / UNHCR
01
Delivered AI tools training for project managers, managers, and teachers
02
Taught ICDL and digital skills programs at Homs Cultural Center
03
Translated technical concepts into practical, audience-friendly instruction
Full Stack .NET Developer - Self-employed
01
Built the Islamic Charity Association website and achieved a 100% PageInsights SEO score
02
Developed an ASP.NET MVC Core system for managing an electronic company
03
Delivered C# desktop, image-processing, transfer, and reservation applications
Full Stack .NET Developer - Kalamoon University
01
Developed an ERP system for digital marketing company operations
02
Applied ASP.NET, C#, and structured business workflow design
IT Administrator - AUST University
01
Managed IT teams and resolved software and hardware issues
02
Maintained network infrastructure across Windows, macOS, and Linux environments
IT Support Assistant - Almatin
01
Diagnosed hardware, software, network, and server issues
02
Installed and configured endpoints, operating systems, applications, and network devices
Education
Technical foundations.
Master in Networking Technologies - Syrian Virtual University, 2023 - Present
Bachelor of IT Engineering - Kalamoon University, 2015 - 2021
Diploma in Computer Technical - Computer Technical Institute, 2013 - 2015
Certifications
Microsoft, networking, and service credentials.
Microsoft Certified: Identity and Access Administrator Associate - Credential 6254F90911CD9059
Azure 104 - September 2024
Azure 900 - February 2023
MCSA - September 2019
Microsoft Managed Desktop and ITIL - October 2023
Training of Trainers (TOT) - PCS Center
CompTIA Network+ - 2019
CCNP course - Skills Center, 2022
CCNA course - Skills Center, 2021
Computer Maintenance - Grasse Center, 2019
Advanced Computer Maintenance - Academy Center, 2018
CompTIA A+ - 2015
Anwar Al-Housami
End User Support | Azure | ITSM
Contact
Need reliable support for users, executives, or cloud endpoints?
Send the role, environment, or support challenge. I will reply with relevant experience, availability, and the clearest next step.
Best fit
Enterprise service desks, VIP support, Microsoft 365, endpoint management, Azure identity, and network operations.
How I work
Calm communication, disciplined incident ownership, clear documentation, secure access, and SLA-focused delivery.
anwar.alhousami@outlook.com
LinkedIn